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Who are our customers?
Horacio Martirena, IRCA technical assessor, explores how ISO 9001:2015 puts the emphasis on understanding customers
2016 in pictures
Ahead of the launch in February of the CQI Annual Review, we take a closer look at some of our highlights from last year.
Quality and consumer trust in the age of fake news
Triaster’s Brad Fagan explains why a culture of quality is critical as businesses embrace the digital age.
The context of the organisation
Bob Hughes, CQP FCQI, managing director of Temple Quality Management Systems, explains why understanding the organisation and its context offers the management team an opportunity to reflect on its successes.
National Apprenticeship Week: Training engineers at Europe’s most complex nuclear site
Richard Smith, quality manager EHS&Q at Sellafield, explains how the nuclear decommissioning site is paving the way for a new generation with a greater skillset.
How to conduct a successful audit risk evaluation
Andrew Ward explains how he helped create a bespoke audit solution to support Balfour Beatty and Crossrail during construction of the new Woolwich station.
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Celebrating 10 years of IRCA Japan
The CQI catches up with Masayo Hachii, director of IRCA Japan, during her visit to London as she reveals the highlights from the past decade and the demand from Japanese auditors.