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An Interview with Professor Noriaki Kano

CQI Head of Profession Mike Turner, spoke to world-renowned TQM and quality management guru Professor Noriaki Kano. 
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Equality, Diversity and Inclusion - The CQI Journey

National Inclusion Week is the perfect time to update our members, staff, partners and stakeholders on our equality, diversity and inclusion (EDI) journey.
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There’s a revolution in the air - implications of Covid-19

On 17 September, I spent a fascinating morning with a group of quality leaders from large complex organisations, discussing the impact and implications of Covid-19 and the challenge of disruptive change for quality management. Here are the highlights.
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Covid-19: Back to normal or back to the future?

From a variety of positions, governments around the world are trying to kick-start their economies and recover from the constraints of lock-down. But return to what?
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