Search our content by date or relevance.

An Interview with Professor Noriaki Kano

CQI Head of Profession Mike Turner, spoke to world-renowned TQM and quality management guru Professor Noriaki Kano. 
View content in full...

Equality, Diversity and Inclusion - The CQI Journey

National Inclusion Week is the perfect time to update our members, staff, partners and stakeholders on our equality, diversity and inclusion (EDI) journey.
View content in full...

There’s a revolution in the air - implications of Covid-19

On 17 September, I spent a fascinating morning with a group of quality leaders from large complex organisations, discussing the impact and implications of Covid-19 and the challenge of disruptive change for quality management. Here are the highlights.
View content in full...

Covid-19: Back to normal or back to the future?

From a variety of positions, governments around the world are trying to kick-start their economies and recover from the constraints of lock-down. But return to what?
View content in full...

The 2020 International Quality Awards: making the shift to a virtual event

In 2020 people and organisations around the globe were faced with unprecedented challenges. Most of us were left searching for processes and methods to help us navigate an ever-changing landscape, in both our personal and professional lives.
View content in full...

Is your business creating customer value?

Every year the CQI celebrates World Quality Day to raise the profile of quality management and its important role in business and society.
View content in full...

Why sustainability is important in quality management

The term sustainability can have many different interpretations, especially in business. However, for the CQI, its meaning is simple. Companies with a sustainable approach meet their needs without compromising the needs of their customers, stakeholders or our planet.
View content in full...

Quality that lasts: Is our throwaway society changing?

The eco-design of good quality products is becoming increasingly important. We’ve recently seen more demand for eco-friendly design standards, first for energy efficiency and now for the total lifetime impact that a product has on the world’s resources.
View content in full...

Quality World: Fewer Issues, More Content

Quality World is the CQI’s flagship magazine. It covers news, views and tools on quality management and is a popular member benefit, so why change it?
View content in full...

Pages